After registration, we call each host family with substantive follow-up questions. After a successful introductory meeting, we share the information with the relevant authority. They then make the perfect match between host family and refugee.

At the moment we call daily with a team of 100+ callers. We work around the clock to facilitate matches as quickly as possible.

Yes, we will discuss this during the telephone meeting. We are talking about the spaces available in the house, the financial consequences and the possibilities to organize alternative help together with others (neighborhood, friends). We also ask for a Certificate of Good Conduct (VOG).

Yes, there is that chance. Sometimes we come to the conclusion together that the space is not suitable after all or that there are other issues at play. We always indicate whether there are other ways in which your family can help.

This is possible to a certain extent. Each host family may indicate whether they wish to receive men (and children) or women (and children).

Not at this moment. So consider carefully whether you can absorb possible extra costs.

Refugees do receive living allowance on a weekly basis. In consultation you can make agreements about a small compensation.

This varies from a minimum of two weeks to a maximum of three months. We will agree very clearly in advance for everyone when the reception period will end, so that you do not have to have uncomfortable conversations about it.

This is not possible. Our organization has contacts with Dutch municipalities. We recommend that you contact a sister organization in the country concerned.

Yes this is possible. We will explicitly discuss this in the introductory meeting. The linking party may call you during your vacation.

It is important to make agreements about this with each other. People who live together naturally have contact with each other and make agreements about this. As a host family, we recommend that you create a circle with people around you that can help with practical matters. For example, they can take your guest(s) out for a day trip, or keep an eye on things when you are on holiday yourself.

As soon as refugees have been placed with you, there is support from the Salvation Army. Employees visit your home and are also there for aftercare. Refugees can always be reached for advice about work, school and any asylum procedure.

At this time, we focus on refugees from Ukraine. But as Takecarebnb, we also inventory during the telephone meeting whether there is room for refugees of other nationalities at a host family – perhaps at a different time.

Just like the refugees who live with you, you can always call one of the aid organizations involved about this. If we cannot find a solution together, we will look for a solution with another host family or we will fall back on the municipal reception.

The Red Cross provides psychosocial support to refugees in Ukrainian, Russian and English via the WhatsApp helpline: 06-48 15 80 53. Do you have a request for help as a guest household? Then you can contact the special Ukraine Information Line: 070-44 55 888 (Monday to Friday from 9:00 am to 9:00 pm).